As higher interest rates and the cost of living increasingly pinch Canadians’ wallets, consumers ranked Bank of Montreal highest in J. D. Power’s annual customer satisfaction survey.
The Montreal-based firm unseated last year’s top-ranking bank, Royal Bank of Canada , which came a close second, with Canadian Imperial Bank of Commerce third.
Among the midsize banks, Tangerine Bank took the top spot for the 12th year in a row.
J.D. Power says the study found more customers have been paying fees during the past year for things like overdraft, minimum account balances and ABM fees.
Source: MSN
